Apple Podcasts 
Spotify 
Youtube Music 
Amazon Music 
iHeartRadio 
Podcast Addict 
PocketCasts 
Podchaser 
Deezer 
PlayerFM 
Castro 
Castbox 
Goodpods A Guide to Empathy and Journey Maps
Welcome to episode 24 of the Designing with Love podcast, where I provide the key details about empathy and journey maps. In the episode, I describe how to create them, the benefits of using them when designing learning experiences, along with some best practices.
🔗Episode Links:
Please check out the resources and templates mentioned in the episode. Enjoy!
How to Create a Customer Journey Map
EDIT.org Free Customer Journey Map Templates
Visual Paradigm Online Empathy Map Template
⭐ Genially Empathy and Journey Map Templates: First, log in to your account. Next, create a new Genially from a template. Then, select Infographics at the top and select the Diagrams option. There are a couple of options to choose from in the templates, and you can customize the formatting. Alternatively, you can also search from the available templates.
📑 References:
How to create a customer journey map in 10 steps. (n.d.). https://business.adobe.com/blog/basics/effective-customer-journey-maps-and-how-to-create-them
How do you use empathy maps to understand your customer segments? (2023, September 8). www.linkedin.com. https://www.linkedin.com/advice/0/how-do-you-use-empathy-maps-understand
Jacques, S. (2022, May 16). Your 5-Step Guide to Creating a Customer Journey Map. Hanover Research. https://www.hanoverresearch.com/reports-and-briefs/corporate/your-5-step-guide-to-creating-a-customer-journey-map/
Join PodMatch!Use the link to join PodMatch, a place for hosts and guests to connect.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
💟 Designing with Love + allows you to support the show by keeping the mic on and the ideas flowing. Click on the link above to provide your support.
☕ Buy Me a Coffee is another way you can support the show, either as a one-time gift or through a monthly subscription.
🗣️ Want to be a guest on Designing with Love? Send Jackie Pelegrin a message on PodMatch, here: Be a guest on the show
🌐 Check out the show's website here: Designing with Love
📱 Send a text to the show by clicking the Send Jackie a Text link above.
👍🏼 Please make sure to like and share this episode with others. Here's to great learning!